Split Bookings

How to split bookings in Preno

Written by Jessica Kwok
Updated over a week ago

Download bookings list

How to download the Room stay and Bookings report

Written by Jessica Kwok
Updated this week

Merge Bookings

How to merge bookings in Preno

Written by Jessica Kwok
Updated over a week ago

Charge for cancellation fees on a booking

How to charge a guest a cancellation fee

Written by Andrew Wright
Updated over a week ago

Add, edit or remove a credit card from a booking

Add or manage a stored credit card on a booking

Written by Andrew Wright
Updated over a week ago

Delete a booking

How to delete a booking in Preno and remove it from the system

Written by Jessica Kwok
Updated over a week ago

Connected rooms

Preno can close a room automatically when another room is booked or closed. Also known as Virtual Rooms

Written by Max Podolian
Updated over a week ago

Highlighting bookings

How to highlight bookings on the grid

Written by Jessica Kwok
Updated over a week ago

Booking Grid Misalignment

How to realign the grid

Written by Jessica Kwok
Updated over a week ago

Invoicing a guest for their deposit

Raise a draft invoice in Xero for the deposit amount

Written by Amelia Gain
Updated over a week ago

Creating an unconfirmed booking

How to create, confirm, or delete an unconfirmed booking

Written by Amelia Gain
Updated over a week ago

Setting a custom rate for a booking

How to set a custom rate for a booking

Written by Amelia Gain
Updated over a week ago

Creating a booking with multiple rates

How to create a booking with different rates

Written by Amelia Gain
Updated over a week ago

Checking out a guest early and opening up those unused room nights.

If you have a guest leaving early and you need to open up the availability for the room nights they are not staying. ​

Written by Amelia Gain
Updated over a week ago

Cancelling a booking

How to cancel a booking from the grid or Bookings page, and how to take payment for a booking that has been cancelled

Written by Amelia Gain
Updated over a week ago

How to rollback a booking or undo a checkout

How to make changes or edit a checked out booking

Written by Kevin Soo
Updated over a week ago

How to print a rooming list

For large group bookings, you may find it useful to have a list of all reservations in the party, and what room they're in

Written by Amelia Gain
Updated over a week ago

Bookings list search and filter

How to search and filter your bookings from the Bookings page

Written by Amelia Gain
Updated over a week ago

Emailing a receipt to your guest

You can send a .PDF attachment of the receipt to your guest with an email tag

Written by Amelia Gain
Updated over a week ago

What to do if the Email button is not clickable

How to make the Email guest or Email agent button clickable

Written by Amelia Gain
Updated over a week ago

Closing off a room

How to block/close off rooms so they cannot be booked

Written by Amelia Gain
Updated over a week ago

Viewing, editing and cancelling room closures

How to view, edit and cancel existing room closures

Written by Amelia Gain
Updated over a week ago

Recording payments

How to record a payment from the grid or bookings page in Preno

Written by Amelia Gain
Updated over a week ago

Invoicing your guest

How to invoice your guest for their stay

Written by Amelia Gain
Updated over a week ago

How to refund a payment or deposit

Steps on how to process a refund of a payment to a guest's credit card via your payment gateway integration

Written by Amelia Gain
Updated over a week ago

Housekeeping Reports

How to view and print the daily housekeeping reports and view past/future housekeeping reports

Written by Amelia Gain
Updated over a week ago