Front desk

Combine duplicate guest profiles

How to merge duplicate guest profiles

Written by Jessica Kwok
Updated over a week ago

Prioritising how rooms are automatically filled with online bookings

How to control the order in which rooms are filled

Written by Jessica Kwok
Updated over a week ago

How to update guest details

Using Guest Profiles, you can store useful information about your guests

Written by Amy Justice
Updated over a week ago

Managing credit/vouchers for cancelled/deferred bookings

How to easily manage credit/vouchers for guests

Written by Jessica Kwok
Updated over a week ago

Add events/public holidays/car rentals to the Grid

How to maximise the grid without affecting occupancy figures

Written by Jessica Kwok
Updated over a week ago

Customise Registration Cards

Registration cards for your property

Written by Jessica Kwok
Updated over a week ago

Split Bookings

How to split bookings in Preno

Written by Jessica Kwok
Updated over a week ago

Download Room Stay and Bookings Report

How to download these reports

Written by Jessica Kwok
Updated over a week ago

Merge Bookings

How to merge bookings in Preno

Written by Jessica Kwok
Updated over a week ago

Charge a cancellation fee

How to charge a guest a cancellation fee

Written by Jessica Kwok
Updated over a week ago

Add, edit or remove a credit card from a booking

Add or manage a stored credit card on a booking

Written by Jessica Kwok
Updated over a week ago

Delete a booking

How to delete a booking in Preno and remove it from the system

Written by Jessica Kwok
Updated over a week ago

Refund cancelled bookings

How to apply refunds to a cancelled booking

Written by Jessica Kwok
Updated over a week ago

Connected rooms

Preno can close a room automatically when another room is booked or closed. Also known as Virtual Rooms

Written by Max Podolian
Updated over a week ago

Highlighting bookings

How to highlight bookings on the grid

Written by Jessica Kwok
Updated over a week ago

Booking Grid Misalignment

How to realign the grid

Written by Jessica Kwok
Updated over a week ago

Invoicing a guest for their deposit

Raise a draft invoice in Xero for the deposit amount

Written by Amelia Gain
Updated over a week ago

Creating an unconfirmed booking

How to create, confirm, or delete an unconfirmed booking

Written by Amelia Gain
Updated over a week ago

Setting a custom rate for a booking

How to set a custom rate for a booking

Written by Amelia Gain
Updated over a week ago

Creating a booking with multiple rates

How to create a booking with different rates

Written by Amelia Gain
Updated over a week ago

Checking out a guest early and opening up those unused room nights.

If you have a guest leaving early and you need to open up the availability for the room nights they are not staying. ​

Written by Amelia Gain
Updated over a week ago

How to rollback a booking or undo a checkout

How to make changes or edit a checked out booking

Written by Kevin Soo
Updated over a week ago

How to print a rooming list

For large group bookings, you may find it useful to have a list of all reservations in the party, and what room they're in

Written by Amelia Gain
Updated over a week ago

Bookings list search and filter

How to search and filter your bookings from the Bookings page

Written by Amelia Gain
Updated over a week ago

Emailing a receipt to your guest

You can send a .PDF attachment of the receipt to your guest with an email tag

Written by Amelia Gain
Updated over a week ago

Cancelling a booking

How to cancel a booking from the grid or Bookings page, and how to take payment for a booking that has been cancelled

Written by Amelia Gain
Updated over a week ago

What to do if the Email button is not clickable

How to make the Email guest or Email agent button clickable

Written by Amelia Gain
Updated over a week ago

Closing off a room

How to block/close off rooms so they cannot be booked

Written by Amelia Gain
Updated over a week ago

Viewing, editing and cancelling room closures

How to view, edit and cancel existing room closures

Written by Amelia Gain
Updated over a week ago

Recording payments

How to record a payment from the grid or bookings page in Preno

Written by Amelia Gain
Updated over a week ago

Invoicing your guest

How to invoice your guest for their stay

Written by Amelia Gain
Updated over a week ago

How to refund a payment or deposit

Steps on how to record a refund on a booking or process a refund to a guest's credit card via your payment gateway integration

Written by Amelia Gain
Updated over a week ago

Room status

How the room status feature works in Preno

Written by Amy Justice
Updated over a week ago

Housekeeping Reports

How to view and print the daily housekeeping reports and view past/future housekeeping reports

Written by Amelia Gain
Updated over a week ago