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Front desk
Guides and best practices on using Preno for the front desk
Error: Set an "Agent type" for this agentHow to resolve set an "Agent type" message when applying a payment to your booking.
Combine duplicate guest profilesHow to merge duplicate guest profiles
Prioritising how rooms are automatically filled with online bookingsHow to control the order in which rooms are filled
How to update guest detailsUsing Guest Profiles, you can store useful information about your guests
Managing credit/vouchers for cancelled/deferred bookingsHow to easily manage credit/vouchers for guests
Add events/public holidays/car rentals/waitlists to the GridHow to maximise the grid without affecting occupancy figures
Customise Registration CardsRegistration cards for your property
Download Room Stay and Bookings ReportHow to download these reports
Charge a cancellation feeHow to charge a guest a cancellation fee
Refund cancelled bookingsHow to apply refunds to a cancelled booking
Connected roomsPreno can close a room automatically when another room is booked or closed. Also known as Virtual Rooms
Highlighting bookingsHow to highlight bookings on the grid
Booking Grid MisalignmentHow to realign the grid
Split BookingsHow to split bookings in Preno
Merge BookingsHow to merge bookings in Preno
Delete a bookingHow to delete a booking in Preno and remove it from the system
Lock assigned roomHow to prevent the assigned room for the booking from being accidentally modified
Blacklist a guestHow to add a guest to a blacklist so you can easily spot undesirable bookings
Managing the addition of extrasHow to allow flexibility to create extras when managing bookings or require the user to select from the defined list of extras only.
How to move a booking to another roomHow to move a booking from one room/room type to another in Preno.
Why are my guests names being overwritten?What is causing the guest names to change in your bookings when you edit one of them?
Add a new extra while in the bookingHow to add a new extra to your booking in Preno.
Guest checks out earlyHow to update a booking if the guest checks out early from their room.
Adding past bookingsHow to add bookings that were made in the past
How to print a receiptHow to print a receipt in Preno
Why is there a yellow box on the Grid?How to remove the yellow box from the Grid
Creating an unconfirmed bookingHow to create, confirm, or delete an unconfirmed booking
Setting a custom rate for a bookingHow to set a custom rate for a booking
Creating a booking with multiple ratesHow to create a booking with different rates
Checking out a guest early and opening up those unused room nights.If you have a guest leaving early and you need to open up the availability for the room nights they are not staying.
How to rollback a booking or undo a checkout/checkinHow to make changes or edit a checked out booking
How to print a rooming listFor large group bookings, you may find it useful to have a list of all reservations in the party, and what room they're in
How to search/filter bookings by statusHow to search and filter your bookings from the Bookings page
Emailing a receipt to your guestYou can send a .PDF attachment of the receipt to your guest with an email tag
How to create a group bookingCreate a booking with multiple rooms and one invoice
Cancelling a bookingHow to cancel a booking from the grid or Bookings page, and how to take payment for a booking that has been cancelled
What to do if the Email button is not clickableHow to make the Email guest or Email agent button clickable
Emailing an Agent or GuestHow to email booking information to an Agent or Guest
Recording paymentsHow to record a payment from the grid or bookings page in Preno
Charging a guests stored credit cardHow to charge a guests stored credit card using a payment integration
Add, edit or remove credit cards from a bookingAdd or manage multiple cards on a booking
Recording Bonds in PrenoHow to record Bonds in Preno
How to refund a payment or depositSteps on how to record a refund on a booking or process a refund to a guest's credit card via your payment gateway integration
Raising an invoiceHow to raise an invoice to your agent, guests or booking contact
Invoice refundsHow to apply a refund for an invoice
Invoice payments reduces the amount outstandingWhy adding an invoice payment reduces the amount outstanding on the booking
Invoicing a guest for their depositRaise a draft invoice in Xero for the deposit amount