Front desk

Guides and best practices on using Preno for the front desk

Max Podolian avatar Amelia Gain avatar Kevin Soo avatar +1
30 articles in this collection
Written by Max Podolian, Amelia Gain, Kevin Soo and 1 other

Managing credit/vouchers for cancelled/deferred bookings

How to easily manage credit/vouchers for guests
Jessica Kwok avatar
Written by Jessica Kwok
Updated over a week ago

Add events/public holidays/car rentals to the Grid

How to maximise the grid without affecting occupancy figures
Jessica Kwok avatar
Written by Jessica Kwok
Updated over a week ago

Customise Registration Cards

Registration cards for your property
Jessica Kwok avatar
Written by Jessica Kwok
Updated over a week ago

Split Bookings

How to split bookings in Preno
Jessica Kwok avatar
Written by Jessica Kwok
Updated over a week ago

Download Room Stay and Bookings Report

How to download these reports
Jessica Kwok avatar
Written by Jessica Kwok
Updated over a week ago

Merge Bookings

How to merge bookings in Preno
Jessica Kwok avatar
Written by Jessica Kwok
Updated over a week ago

Charge a cancellation fee

How to charge a guest a cancellation fee
Jessica Kwok avatar
Written by Jessica Kwok
Updated this week

Add, edit or remove a credit card from a booking

Add or manage a stored credit card on a booking
Jessica Kwok avatar
Written by Jessica Kwok
Updated over a week ago

Delete a booking

How to delete a booking in Preno and remove it from the system
Jessica Kwok avatar
Written by Jessica Kwok
Updated over a week ago

Refund cancelled bookings

How to apply refunds to a cancelled booking
Jessica Kwok avatar
Written by Jessica Kwok
Updated this week

Connected rooms

Preno can close a room automatically when another room is booked or closed. Also known as Virtual Rooms
Max Podolian avatar
Written by Max Podolian
Updated over a week ago

Highlighting bookings

How to highlight bookings on the grid
Jessica Kwok avatar
Written by Jessica Kwok
Updated over a week ago

Booking Grid Misalignment

How to realign the grid
Jessica Kwok avatar
Written by Jessica Kwok
Updated over a week ago

Invoicing a guest for their deposit

Raise a draft invoice in Xero for the deposit amount
Amelia Gain avatar
Written by Amelia Gain
Updated over a week ago
Bookings

Creating an unconfirmed booking

How to create, confirm, or delete an unconfirmed booking
Amelia Gain avatar
Written by Amelia Gain
Updated over a week ago

Setting a custom rate for a booking

How to set a custom rate for a booking
Amelia Gain avatar
Written by Amelia Gain
Updated over a week ago

Creating a booking with multiple rates

How to create a booking with different rates
Amelia Gain avatar
Written by Amelia Gain
Updated over a week ago

Checking out a guest early and opening up those unused room nights.

If you have a guest leaving early and you need to open up the availability for the room nights they are not staying. ‚Äč
Amelia Gain avatar
Written by Amelia Gain
Updated over a week ago

Cancelling a booking

How to cancel a booking from the grid or Bookings page, and how to take payment for a booking that has been cancelled
Amelia Gain avatar
Written by Amelia Gain
Updated over a week ago

How to rollback a booking or undo a checkout

How to make changes or edit a checked out booking
Kevin Soo avatar
Written by Kevin Soo
Updated over a week ago

How to print a rooming list

For large group bookings, you may find it useful to have a list of all reservations in the party, and what room they're in
Amelia Gain avatar
Written by Amelia Gain
Updated over a week ago

Bookings list search and filter

How to search and filter your bookings from the Bookings page
Amelia Gain avatar
Written by Amelia Gain
Updated over a week ago

Emailing a receipt to your guest

You can send a .PDF attachment of the receipt to your guest with an email tag
Amelia Gain avatar
Written by Amelia Gain
Updated over a week ago

What to do if the Email button is not clickable

How to make the Email guest or Email agent button clickable
Amelia Gain avatar
Written by Amelia Gain
Updated over a week ago