Front desk

Error: Set an "Agent type" for this agent

How to resolve set an "Agent type" message when applying a payment to your booking.

Written by Jenish Patel
Updated over a week ago

Combine duplicate guest profiles

How to merge duplicate guest profiles

Written by Jessica Kwok
Updated over a week ago

Prioritising how rooms are automatically filled with online bookings

How to control the order in which rooms are filled

Written by Jessica Kwok
Updated over a week ago

How to update guest details

Using Guest Profiles, you can store useful information about your guests

Written by Jessica Kwok
Updated over a week ago

Managing credit/vouchers for cancelled/deferred bookings

How to easily manage credit/vouchers for guests

Written by Jessica Kwok
Updated over a week ago

Add events/public holidays/car rentals/waitlists to the Grid

How to maximise the grid without affecting occupancy figures

Written by Jessica Kwok
Updated over a week ago

Customise Registration Cards

Registration cards for your property

Written by Jessica Kwok
Updated over a week ago

Split Bookings

How to split bookings in Preno

Written by Jessica Kwok
Updated over a week ago

Download Room Stay and Bookings Report

How to download these reports

Written by Jessica Kwok
Updated over a week ago

Merge Bookings

How to merge bookings in Preno

Written by Jessica Kwok
Updated over a week ago

Charge a cancellation fee

How to charge a guest a cancellation fee

Written by Jessica Kwok
Updated over a week ago

Add, edit or remove credit cards from a booking

Add or manage multiple cards on a booking

Written by Jessica Kwok
Updated over a week ago

Delete a booking

How to delete a booking in Preno and remove it from the system

Written by Jessica Kwok
Updated over a week ago

Refund cancelled bookings

How to apply refunds to a cancelled booking

Written by Jessica Kwok
Updated over a week ago

Connected rooms

Preno can close a room automatically when another room is booked or closed. Also known as Virtual Rooms

Written by Max Podolian
Updated this week

Highlighting bookings

How to highlight bookings on the grid

Written by Jessica Kwok
Updated over a week ago

Booking Grid Misalignment

How to realign the grid

Written by Jessica Kwok
Updated over a week ago

Invoicing a guest for their deposit

Raise a draft invoice in Xero for the deposit amount

Written by Amelia Gain
Updated over a week ago

How to move a booking to another room

How to move a booking from one room/room type to another in Preno.

Written by Jenish Patel
Updated over a week ago

Managing the addition of extras

How to allow flexibility to create extras when managing bookings or require the user to select from the defined list of extras only.

Written by Marie Hng
Updated over a week ago

Restore Deleted Bookings

How to restore a booking that has been deleted

Written by Jenish Patel
Updated over a week ago

Add a new extra while in the booking

How to add a new extra to your booking in Preno.

Written by Jenish Patel
Updated over a week ago

Guest checks out early

How to update a booking if the guest checks out early from their room.

Written by Jenish Patel
Updated over a week ago

Why are my guests names being overwritten?

What is causing the guest names to change in your bookings when you edit one of them?

Written by Jenish Patel
Updated over a week ago

Adding past bookings

How to add bookings that were made in the past

Written by Jenish Patel
Updated over a week ago

How to print a receipt

How to print a receipt in Preno

Written by Jenish Patel
Updated over a week ago

Why is there a yellow box on the Grid?

How to remove the yellow box from the Grid

Written by Jenish Patel
Updated over a week ago

Creating an unconfirmed booking

How to create, confirm, or delete an unconfirmed booking

Written by Amelia Gain
Updated over a week ago

Setting a custom rate for a booking

How to set a custom rate for a booking

Written by Amelia Gain
Updated over a week ago

Creating a booking with multiple rates

How to create a booking with different rates

Written by Amelia Gain
Updated over a week ago

Checking out a guest early and opening up those unused room nights.

If you have a guest leaving early and you need to open up the availability for the room nights they are not staying. ​

Written by Amelia Gain
Updated over a week ago

How to rollback a booking or undo a checkout/checkin

How to make changes or edit a checked out booking

Written by Kevin Soo
Updated over a week ago

How to print a rooming list

For large group bookings, you may find it useful to have a list of all reservations in the party, and what room they're in

Written by Amelia Gain
Updated over a week ago

Bookings list search and filter

How to search and filter your bookings from the Bookings page

Written by Amelia Gain
Updated over a week ago

Emailing a receipt to your guest

You can send a .PDF attachment of the receipt to your guest with an email tag

Written by Amelia Gain
Updated over a week ago

How to create a group booking

Create a booking with multiple rooms and one invoice

Written by Amelia Gain
Updated over a week ago

Cancelling a booking

How to cancel a booking from the grid or Bookings page, and how to take payment for a booking that has been cancelled

Written by Amelia Gain
Updated over a week ago

What to do if the Email button is not clickable

How to make the Email guest or Email agent button clickable

Written by Amelia Gain
Updated over a week ago

Emailing an Agent or Guest

How to email booking information to an Agent or Guest

Written by Amelia Gain
Updated over a week ago

Closing off a room

How to block/close off rooms so they cannot be booked

Written by Amelia Gain
Updated over a week ago

Viewing, editing and cancelling room closures

How to view, edit and cancel existing room closures

Written by Amelia Gain
Updated over a week ago

Invoice payments reduces the amount outstanding

Why adding an invoice payment reduces the amount outstanding on the booking

Written by Jenish Patel
Updated over a week ago

Invoice Refunds

How to apply a refund to your Invoice Guest or Invoice Agent payment

Written by Jenish Patel
Updated over a week ago

Charging a guests stored credit card

How to charge a guests stored credit card using a payment integration

Written by Jenish Patel
Updated over a week ago

Recording Bonds in Preno

How to record Bonds in Preno

Written by Jenish Patel
Updated over a week ago

Recording payments

How to record a payment from the grid or bookings page in Preno

Written by Amelia Gain
Updated over a week ago

Invoicing your guest

How to invoice your guest for their stay

Written by Amelia Gain
Updated over a week ago

How to refund a payment or deposit

Steps on how to record a refund on a booking or process a refund to a guest's credit card via your payment gateway integration

Written by Amelia Gain
Updated over a week ago

Room status

How the room status feature works in Preno

Written by Jessica Kwok
Updated over a week ago

Housekeeping Reports

How to view and print the daily housekeeping reports and view past/future housekeeping reports

Written by Amelia Gain
Updated over a week ago