Front desk

Guides and best practices on using Preno for the front desk

Max Podolian avatar Amelia Gain avatar Kevin Soo avatar +3
50 articles in this collection
Written by Max Podolian, Amelia Gain, Kevin Soo and 3 others

Error: Set an "Agent type" for this agent

How to resolve set an "Agent type" message when applying a payment to your booking.
Jenish Patel avatar
Written by Jenish Patel
Updated over a week ago

Combine duplicate guest profiles

How to merge duplicate guest profiles
Jessica Kwok avatar
Written by Jessica Kwok
Updated over a week ago

Prioritising how rooms are automatically filled with online bookings

How to control the order in which rooms are filled
Jessica Kwok avatar
Written by Jessica Kwok
Updated over a week ago

How to update guest details

Using Guest Profiles, you can store useful information about your guests
Jessica Kwok avatar
Written by Jessica Kwok
Updated over a week ago

Managing credit/vouchers for cancelled/deferred bookings

How to easily manage credit/vouchers for guests
Jessica Kwok avatar
Written by Jessica Kwok
Updated over a week ago

Add events/public holidays/car rentals/waitlists to the Grid

How to maximise the grid without affecting occupancy figures
Jessica Kwok avatar
Written by Jessica Kwok
Updated over a week ago

Customise Registration Cards

Registration cards for your property
Jessica Kwok avatar
Written by Jessica Kwok
Updated over a week ago

Split Bookings

How to split bookings in Preno
Jessica Kwok avatar
Written by Jessica Kwok
Updated over a week ago

Download Room Stay and Bookings Report

How to download these reports
Jessica Kwok avatar
Written by Jessica Kwok
Updated over a week ago

Merge Bookings

How to merge bookings in Preno
Jessica Kwok avatar
Written by Jessica Kwok
Updated over a week ago

Charge a cancellation fee

How to charge a guest a cancellation fee
Jessica Kwok avatar
Written by Jessica Kwok
Updated over a week ago

Add, edit or remove credit cards from a booking

Add or manage multiple cards on a booking
Jessica Kwok avatar
Written by Jessica Kwok
Updated over a week ago

Delete a booking

How to delete a booking in Preno and remove it from the system
Jessica Kwok avatar
Written by Jessica Kwok
Updated over a week ago

Refund cancelled bookings

How to apply refunds to a cancelled booking
Jessica Kwok avatar
Written by Jessica Kwok
Updated over a week ago

Connected rooms

Preno can close a room automatically when another room is booked or closed. Also known as Virtual Rooms
Max Podolian avatar
Written by Max Podolian
Updated this week

Highlighting bookings

How to highlight bookings on the grid
Jessica Kwok avatar
Written by Jessica Kwok
Updated over a week ago

Booking Grid Misalignment

How to realign the grid
Jessica Kwok avatar
Written by Jessica Kwok
Updated over a week ago

Invoicing a guest for their deposit

Raise a draft invoice in Xero for the deposit amount
Amelia Gain avatar
Written by Amelia Gain
Updated over a week ago
Bookings

How to move a booking to another room

How to move a booking from one room/room type to another in Preno.
Jenish Patel avatar
Written by Jenish Patel
Updated over a week ago

Managing the addition of extras

How to allow flexibility to create extras when managing bookings or require the user to select from the defined list of extras only.
Marie Hng avatar
Written by Marie Hng
Updated over a week ago

Restore Deleted Bookings

How to restore a booking that has been deleted
Jenish Patel avatar
Written by Jenish Patel
Updated over a week ago

Add a new extra while in the booking

How to add a new extra to your booking in Preno.
Jenish Patel avatar
Written by Jenish Patel
Updated over a week ago

Guest checks out early

How to update a booking if the guest checks out early from their room.
Jenish Patel avatar
Written by Jenish Patel
Updated over a week ago

Why are my guests names being overwritten?

What is causing the guest names to change in your bookings when you edit one of them?
Jenish Patel avatar
Written by Jenish Patel
Updated over a week ago

Adding past bookings

How to add bookings that were made in the past
Jenish Patel avatar
Written by Jenish Patel
Updated over a week ago

How to print a receipt

How to print a receipt in Preno
Jenish Patel avatar
Written by Jenish Patel
Updated over a week ago

Why is there a yellow box on the Grid?

How to remove the yellow box from the Grid
Jenish Patel avatar
Written by Jenish Patel
Updated over a week ago

Creating an unconfirmed booking

How to create, confirm, or delete an unconfirmed booking
Amelia Gain avatar
Written by Amelia Gain
Updated over a week ago

Setting a custom rate for a booking

How to set a custom rate for a booking
Amelia Gain avatar
Written by Amelia Gain
Updated over a week ago

Creating a booking with multiple rates

How to create a booking with different rates
Amelia Gain avatar
Written by Amelia Gain
Updated over a week ago

Checking out a guest early and opening up those unused room nights.

If you have a guest leaving early and you need to open up the availability for the room nights they are not staying. ‚Äč
Amelia Gain avatar
Written by Amelia Gain
Updated over a week ago

How to rollback a booking or undo a checkout/checkin

How to make changes or edit a checked out booking
Kevin Soo avatar
Written by Kevin Soo
Updated over a week ago

How to print a rooming list

For large group bookings, you may find it useful to have a list of all reservations in the party, and what room they're in
Amelia Gain avatar
Written by Amelia Gain
Updated over a week ago

Bookings list search and filter

How to search and filter your bookings from the Bookings page
Amelia Gain avatar
Written by Amelia Gain
Updated over a week ago

Emailing a receipt to your guest

You can send a .PDF attachment of the receipt to your guest with an email tag
Amelia Gain avatar
Written by Amelia Gain
Updated over a week ago

How to create a group booking

Create a booking with multiple rooms and one invoice
Amelia Gain avatar
Written by Amelia Gain
Updated over a week ago

Cancelling a booking

How to cancel a booking from the grid or Bookings page, and how to take payment for a booking that has been cancelled
Amelia Gain avatar
Written by Amelia Gain
Updated over a week ago

What to do if the Email button is not clickable

How to make the Email guest or Email agent button clickable
Amelia Gain avatar
Written by Amelia Gain
Updated over a week ago

Emailing an Agent or Guest

How to email booking information to an Agent or Guest
Amelia Gain avatar
Written by Amelia Gain
Updated over a week ago