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Front desk
Front desk
Guides and best practices on using Preno for the front desk
Error: Set an "Agent type" for this agent
Combine duplicate guest profiles
Prioritising how rooms are automatically filled with online bookings
How to update guest details
Managing credit/vouchers for cancelled/deferred bookings
Add events/public holidays/car rentals/waitlists to the Grid
Customise Registration Cards
Split Bookings
Download Room Stay and Bookings Report
Merge Bookings
Charge a cancellation fee
Add, edit or remove credit cards from a booking
Delete a booking
Refund cancelled bookings
Connected rooms
Highlighting bookings
Booking Grid Misalignment
Invoicing a guest for their deposit
Bookings
How to move a booking to another room
Managing the addition of extras
Add a new extra while in the booking
Guest checks out early
Why are my guests names being overwritten?
Adding past bookings
How to print a receipt
Why is there a yellow box on the Grid?
Creating an unconfirmed booking
Setting a custom rate for a booking
Creating a booking with multiple rates
Checking out a guest early and opening up those unused room nights.
How to rollback a booking or undo a checkout/checkin
How to print a rooming list
Bookings list search and filter
Emailing a receipt to your guest
How to create a group booking
Cancelling a booking
What to do if the Email button is not clickable
Emailing an Agent or Guest
Block/close rooms
Closing off a room
Viewing, editing and cancelling room closures
Payments
Invoice payments reduces the amount outstanding
Invoice Refunds
Charging a guests stored credit card
Recording Bonds in Preno
Recording payments
Invoicing your guest
How to refund a payment or deposit
Housekeeping
Room status
Housekeeping Reports
