Front desk
Guides and best practices on using Preno for the front desk
Download the In-house guest listHow to get a list of all guests currently staying at your property
Add Preno to your phone like an appHow to bookmark Preno on your phone's home screen
Closing off a roomHow to block/close off rooms so they cannot be booked
Viewing, editing and cancelling room closuresHow to view, edit and cancel existing room closures
Highlighting bookingsHow to highlight bookings on the grid
Connected roomsPreno can close a room automatically when another room is booked or closed. Also known as Virtual Rooms
Add events/public holidays/car rentals/waitlists to the GridHow to maximise the grid without affecting occupancy figures
Prioritising how rooms are automatically filled with online bookingsHow to control the order in which rooms are filled
Booking Grid MisalignmentHow to realign the grid
Lock assigned roomHow to prevent the assigned room for the booking from being accidentally modified
Add a new extra while in the bookingHow to add a new extra to your booking in Preno.
Split BookingsHow to split bookings in Preno
Merge BookingsHow to merge bookings in Preno
Delete a bookingHow to delete a booking in Preno and remove it from the system
Creating an unconfirmed bookingHow to create, confirm, or delete an unconfirmed booking
How to update guest detailsUsing Guest Profiles, you can store useful information about your guests
Why are my guests names being overwritten?What is causing the guest names to change in your bookings when you edit one of them?
Blacklist a guestHow to add a guest to a blacklist so you can easily spot undesirable bookings
Charge a cancellation feeHow to charge a guest a cancellation fee
Refund cancelled bookingsHow to apply refunds to a cancelled booking
Managing credit/vouchers for cancelled/deferred bookingsHow to easily manage credit/vouchers for guests
How to move a booking to another roomHow to move a booking from one room/room type to another in Preno.
Guest checks out earlyHow to update a booking if the guest checks out early from their room.
Adding past bookingsHow to add bookings that were made in the past
How to print a receiptHow to print a receipt in Preno
Why is there a yellow box on the Grid?How to remove the yellow box from the Grid
Setting a custom rate for a bookingHow to set a custom rate for a booking
Creating a booking with multiple ratesHow to create a booking with different rates
Checking out a guest early and opening up those unused room nights.If you have a guest leaving early and you need to open up the availability for the room nights they are not staying.
How to rollback a booking or undo a checkout/checkinHow to make changes or edit a checked out booking
How to print a rooming listFor large group bookings, you may find it useful to have a list of all reservations in the party, and what room they're in
How to search/filter bookings by statusHow to search and filter your bookings from the Bookings page
Emailing a receipt to your guestYou can send a .PDF attachment of the receipt to your guest with an email tag
How to create a group bookingCreate a booking with multiple rooms and one invoice
Cancelling a bookingHow to cancel a booking from the grid or Bookings page, and how to take payment for a booking that has been cancelled
What to do if the Email button is not clickableHow to make the Email guest or Email agent button clickable
Emailing an Agent or GuestHow to email booking information to an Agent or Guest
Recording paymentsHow to record a payment from the grid or bookings page in Preno
How to refund a payment or depositSteps on how to record a refund on a booking or process a refund to a guest's credit card via your payment gateway integration
Auto surchargeAutomatically add a surcharge to a payment method
Raising an invoiceHow to raise an invoice to your agent, guests or booking contact
Email invoices directly from PrenoHow to attach PDF invoices to your emails
Invoicing a guest for their depositRaise a draft invoice in Xero for the deposit amount
Invoice payments reduces the amount outstandingWhy adding an invoice payment reduces the amount outstanding on the booking
Invoice refundsHow to apply a refund for an invoice
Track invoice payment statusHow to keep track of payments for your guest and agent invoices
Default due date for invoicesHow to set the default due date for guest and agent invoices.