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Front desk
Front desk
Guides and best practices on using Preno for the front desk
+2
39 articles in this collection
Written by
Max Podolian,
Amelia Gain,
Kevin Soo
and 2 others
Combine duplicate guest profiles
How to merge duplicate guest profiles
Written by
Jessica Kwok
Updated over a week ago
Prioritising how rooms are automatically filled with online bookings
How to control the order in which rooms are filled
Written by
Jessica Kwok
Updated over a week ago
How to update guest details
Using Guest Profiles, you can store useful information about your guests
Written by
Jessica Kwok
Updated over a week ago
Managing credit/vouchers for cancelled/deferred bookings
How to easily manage credit/vouchers for guests
Written by
Jessica Kwok
Updated over a week ago
Add events/public holidays/car rentals/waitlists to the Grid
How to maximise the grid without affecting occupancy figures
Written by
Jessica Kwok
Updated over a week ago
Customise Registration Cards
Registration cards for your property
Written by
Jessica Kwok
Updated over a week ago
Split Bookings
How to split bookings in Preno
Written by
Jessica Kwok
Updated over a week ago
Download Room Stay and Bookings Report
How to download these reports
Written by
Jessica Kwok
Updated over a week ago
Merge Bookings
How to merge bookings in Preno
Written by
Jessica Kwok
Updated over a week ago
Charge a cancellation fee
How to charge a guest a cancellation fee
Written by
Jessica Kwok
Updated over a week ago
Add, edit or remove credit cards from a booking
Add or manage multiple cards on a booking
Written by
Jessica Kwok
Updated over a week ago
Delete a booking
How to delete a booking in Preno and remove it from the system
Written by
Jessica Kwok
Updated over a week ago
Refund cancelled bookings
How to apply refunds to a cancelled booking
Written by
Jessica Kwok
Updated over a week ago
Connected rooms
Preno can close a room automatically when another room is booked or closed. Also known as Virtual Rooms
Written by
Max Podolian
Updated over a week ago
Highlighting bookings
How to highlight bookings on the grid
Written by
Jessica Kwok
Updated over a week ago
Booking Grid Misalignment
How to realign the grid
Written by
Jessica Kwok
Updated over a week ago
Invoicing a guest for their deposit
Raise a draft invoice in Xero for the deposit amount
Written by
Amelia Gain
Updated over a week ago
Bookings
Adding past bookings
How to add bookings that were made in the past
Written by
Jenish Patel
Updated over a week ago
How to print a receipt
How to print a receipt in Preno
Written by
Jenish Patel
Updated over a week ago
Why is there a yellow box on the Grid?
How to remove the yellow box from the Grid
Written by
Jenish Patel
Updated over a week ago
Creating an unconfirmed booking
How to create, confirm, or delete an unconfirmed booking
Written by
Amelia Gain
Updated over a week ago
Setting a custom rate for a booking
How to set a custom rate for a booking
Written by
Amelia Gain
Updated over a week ago
Creating a booking with multiple rates
How to create a booking with different rates
Written by
Amelia Gain
Updated over a week ago
Checking out a guest early and opening up those unused room nights.
If you have a guest leaving early and you need to open up the availability for the room nights they are not staying.
Written by
Amelia Gain
Updated over a week ago
How to rollback a booking or undo a checkout
How to make changes or edit a checked out booking
Written by
Kevin Soo
Updated over a week ago
How to print a rooming list
For large group bookings, you may find it useful to have a list of all reservations in the party, and what room they're in
Written by
Amelia Gain
Updated over a week ago
Bookings list search and filter
How to search and filter your bookings from the Bookings page
Written by
Amelia Gain
Updated over a week ago
Emailing a receipt to your guest
You can send a .PDF attachment of the receipt to your guest with an email tag
Written by
Amelia Gain
Updated over a week ago
Cancelling a booking
How to cancel a booking from the grid or Bookings page, and how to take payment for a booking that has been cancelled
Written by
Amelia Gain
Updated over a week ago
What to do if the Email button is not clickable
How to make the Email guest or Email agent button clickable
Written by
Amelia Gain
Updated over a week ago
Block/close rooms
Closing off a room
How to block/close off rooms so they cannot be booked
Written by
Amelia Gain
Updated over a week ago
Viewing, editing and cancelling room closures
How to view, edit and cancel existing room closures
Written by
Amelia Gain
Updated over a week ago
Payments
Charging a guests stored credit card
How to charge a guests stored credit card using a payment integration
Written by
Jenish Patel
Updated over a week ago
Recording Bonds in Preno
How to record Bonds in Preno
Written by
Jenish Patel
Updated over a week ago
Recording payments
How to record a payment from the grid or bookings page in Preno
Written by
Amelia Gain
Updated over a week ago
Invoicing your guest
How to invoice your guest for their stay
Written by
Amelia Gain
Updated over a week ago
How to refund a payment or deposit
Steps on how to record a refund on a booking or process a refund to a guest's credit card via your payment gateway integration
Written by
Amelia Gain
Updated over a week ago
Housekeeping
Room status
How the room status feature works in Preno
Written by
Jessica Kwok
Updated over a week ago
Housekeeping Reports
How to view and print the daily housekeeping reports and view past/future housekeeping reports
Written by
Amelia Gain
Updated over a week ago