Advice and answers from the Preno Team
Super user starter pack
Helping you and the team get the most out of Preno


Training Videos 🎬
Short tutorial videos to help you use Preno

Optimise your Preno
Videos on how to maximise your Preno...more coming soon

Configuring Preno
These are the initial steps to take when setting up your Preno account


Front desk
Guides and best practices on using Preno for the front desk


Back office
Guides and best practices on using Preno for the back office


Troubleshooting error messages
This contains the error messages that may appear in Preno, and solutions for them.

Xero integration
In-depth explanations of how the Xero integration works with Preno. This is written with accountants in mind.


Lightspeed Kounta POS Integration
Enabling, using & correcting errors with the Kounta integration in Preno



MYOB Integration
Articles on how to configure and use the integration to MYOB Essentials product

Channel Manager
Preno's Channel Manager

STAAH
Help Centre articles on STAAH

SiteMinder
Help Centre articles on SiteMinder

Online Travel Agencies (OTA's)
How to connect your OTA's to Preno

Booking Engine
Preno's Booking Engine

Customer Success
We're here to help you succeed


Preno's Auto-Email Templates
Welcome to Preno's Auto-Email Templates collection! Within this curated resource, you'll discover customizable email templates designed to streamline your guest communication process. Whether it's booking confirmation, pre-arrival information, check-in instructions, check-out reminders, or post-stay feedback requests, we've got you covered. Every template in this collection is designed with Preno's merge tags, allowing for easy personalisation and integration.