Use an unconfirmed booking (sometimes called a provisional booking) when a guest has enquired or made a tentative hold but hasn't yet committed. The booking appears on the Grid in red, keeps the room unavailable to your channel manager, and can be confirmed or cancelled at any time.
Creating the booking
Go through the normal booking creation process — enter the guest's details, source, rates, and any notes. When you're ready to save, choose Save as unconfirmed instead of Save.
The booking will appear on the Grid in red so it's easy to spot. You can still drag and drop it to different dates or rooms.
Confirming or cancelling
Click on the unconfirmed booking on the Grid. You'll see two options:
Confirm booking — converts it to a regular booking so the guest can be checked in.
Cancel booking — removes it and frees up the room.
💡 Tip: You can still email the guest from an unconfirmed booking using the Email guest button inside the booking.
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