All Collections
Front desk
Guest checks out early
Guest checks out early

How to update a booking if the guest checks out early from their room.

Jessica Kwok avatar
Written by Jessica Kwok
Updated over a week ago

When a guest checks out early from your property, you will want to update the booking so the room is available on your Channel Manager so it can be booked again.

To update the booking if a guest checks out early, you will need to do the following:

  1. Find and click into the booking in Preno.

  2. Click Edit booking.

  3. Update the number of nights to reflect the number of nights the guest actually stayed or wants to stay at your property.

  4. Click Save booking.

  5. Apply a refund to the booking if the guest is being refunded for the night they did not stay - OR - Add an extra to record the charge on the booking e.g. "Early Checkout".

  6. Check out the booking.

Did this answer your question?