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What to do if the email button is not clickable

If the Email guest or Email agent button is greyed out, it means there's no email address saved for that person. You'll need to add one before you can send

Written by Amelia Gain

For a guest

  1. Open the booking.

  2. Click Edit booking.

  3. Find the room the guest is in and click Edit next to their name.

  4. Add their email address and save.

For an agent

  1. Go to the Agents page in Preno.

  2. Search for and click on the agent's name.

  3. Add their email address and save.

Once an email address is saved, the email button will become active.

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