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Lock assigned room

How to prevent the assigned room for the booking from being accidentally modified

Written by Kevin Soo
Updated over a week ago

Sometimes guests have specific room requests or groups want to stay together.

You can lock the assigned room for the booking to prevent accidental modification.

How to lock or unlock the assigned room for individual Booking

Step 1. In the booking screen; select the 'More' option followed 'Lock assigned room'


Step 2. You will then be presented with a screen like below where you can lock or unlock the room.

How to lock or unlock the assigned room for Group Booking

In the booking screen;
- A room can be locked by selecting the grey unlocked icon
- A room can be unlocked by selecting the black locked icon


Please note: If an OTA booking has Room Type modifications, the locked room will not prevent the OTA booking modification from shifting the room stay to a new Room Type

Important note on availability
Locking the assigned room may reduce your ability to shuffle bookings around when you have high occupancy. This may lead to an overbooking scenario.

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