Bookings, Guests and Grid
Everything from managing bookings, to guests and settings and display options for the grid
By Jessica and 3 others4 authors42 articles
Managing Bookings
Collection of help articles on how to manage bookings in Preno
- Applying a discountHow to apply a discount to a booking in Preno
- Download the In-house guest listHow to get a list of all guests currently staying at your property
- Lock assigned roomHow to prevent the assigned room for the booking from being accidentally modified
- Add a new extra while in the bookingHow to add a new extra to your booking in Preno.
- Split BookingsHow to split bookings in Preno
- Merge BookingsHow to merge bookings in Preno
- Creating an unconfirmed bookingAdding or removing an unconfirmed booking
- How to update guest detailsUsing Guest Profiles, you can store useful information about your guests
- Why are my guests names being overwritten?What is causing the guest names to change in your bookings when you edit one of them?
- Blacklist a guestHow to add a guest to a blacklist so you can easily spot undesirable bookings
- Charge a cancellation feeHow to charge a guest a cancellation fee
- Refund cancelled bookingsHow to apply refunds to a cancelled booking
- How to move a booking to another roomHow to move a booking from one room/room type to another in Preno.
- Guest checks out earlyHow to update a booking if the guest checks out early from their room.
- Adding past bookingsHow to add bookings that were made in the past
- Printing a receiptHow to print a receipt in Preno
- Setting a custom rate for a bookingIf you need to charge a rate that's different from your standard rate plans, you can set a custom rate when creating or editing a booking.
- Creating a booking with multiple ratesIf a stay spans different rate periods — for example, a weekend rate followed by a weekday rate — you can split the booking across multiple rates.
- Checking out a guest early and opening up those unused room nights.If you have a guest leaving early and you need to open up the availability for the room nights they are not staying.
- How to rollback a booking or undo a checkout/checkinHow to make changes or edit a checked out booking
- How to print a rooming listFor large group bookings, you may find it useful to have a list of all reservations in the party, and what room they're in
- How to search/filter bookings by statusHow to search and filter your bookings from the Bookings page
- Emailing a receipt to your guestYou can send a PDF receipt to your guest as an email attachment by adding a data tag to your email template.
- How to create a group bookingCreate a booking with multiple rooms and one invoice
- Cancelling a bookingHow to cancel a booking from the grid or Bookings page, and how to take payment for a booking that has been cancelled
- What to do if the email button is not clickableIf the Email guest or Email agent button is greyed out, it means there's no email address saved for that person. You'll need to add one before you can send
- Delete a bookingHow to delete a booking in Preno and remove it from the system
- Holding credit for a guest cancelling a booking & Waitlist RoomsHow to hold a cancelled or deferred booking as guest credit on the Grid until the guest rebooks or adding a room to hold a waitlist.
Grid View, Availability and Display Settings
The Grid is the main page with bookings, here is how to manage it and update settings
- Closing off a roomHow to block/close off rooms so they cannot be booked
- Viewing, editing and cancelling room closuresHow to view, edit and cancel existing room closures
- Highlighting bookingsHow to highlight bookings on the grid
- Connected roomsPreno can close a room automatically when another room is booked or closed. Also known as Virtual Rooms
- Add events/public holidays/car rentals/waitlists to the GridHow to maximise the grid without affecting occupancy figures
- Prioritising how rooms are automatically filled with online bookingsHow to control the order in which rooms are filled
- Booking Grid MisalignmentHow to realign the grid
- Resolving a clashing or double bookingHow to fix a clashing booking when two bookings overlap on the same room and dates.
- Availability, inventory and clashing bookingsShuffle bookings around to fit clashing bookings
- Changing the default view of the GridHow to change the default view of the Grid in Preno
- Changing the size of the gridThis changes the height of the rooms in Preno, so you can fit more rooms on the grid in one screen.
- Reordering rooms and room typesHow to change the order rooms and room types appear in on the Grid
- Why is my room not appearing on the Grid?When you have added a new room type but it is not appearing on the Grid