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Bookings, Guests and Grid

Everything from managing bookings, to guests and settings and display options for the grid

4 authors42 articles
Combine duplicate guest profilesHow to merge duplicate guest profiles

Managing Bookings

Collection of help articles on how to manage bookings in Preno

Applying a discountHow to apply a discount to a booking in Preno
Download the In-house guest listHow to get a list of all guests currently staying at your property
Lock assigned roomHow to prevent the assigned room for the booking from being accidentally modified
Add a new extra while in the bookingHow to add a new extra to your booking in Preno.
Split BookingsHow to split bookings in Preno
Merge BookingsHow to merge bookings in Preno
Creating an unconfirmed bookingAdding or removing an unconfirmed booking
How to update guest detailsUsing Guest Profiles, you can store useful information about your guests
Why are my guests names being overwritten?What is causing the guest names to change in your bookings when you edit one of them?
Blacklist a guestHow to add a guest to a blacklist so you can easily spot undesirable bookings
Charge a cancellation feeHow to charge a guest a cancellation fee
Refund cancelled bookingsHow to apply refunds to a cancelled booking
How to move a booking to another roomHow to move a booking from one room/room type to another in Preno.
Guest checks out earlyHow to update a booking if the guest checks out early from their room.
Adding past bookingsHow to add bookings that were made in the past
Printing a receiptHow to print a receipt in Preno
Setting a custom rate for a bookingIf you need to charge a rate that's different from your standard rate plans, you can set a custom rate when creating or editing a booking.
Creating a booking with multiple ratesIf a stay spans different rate periods — for example, a weekend rate followed by a weekday rate — you can split the booking across multiple rates.
Checking out a guest early and opening up those unused room nights.If you have a guest leaving early and you need to open up the availability for the room nights they are not staying. ​
How to rollback a booking or undo a checkout/checkinHow to make changes or edit a checked out booking
How to print a rooming listFor large group bookings, you may find it useful to have a list of all reservations in the party, and what room they're in
How to search/filter bookings by statusHow to search and filter your bookings from the Bookings page
Emailing a receipt to your guestYou can send a PDF receipt to your guest as an email attachment by adding a data tag to your email template.
How to create a group bookingCreate a booking with multiple rooms and one invoice
Cancelling a bookingHow to cancel a booking from the grid or Bookings page, and how to take payment for a booking that has been cancelled
What to do if the email button is not clickableIf the Email guest or Email agent button is greyed out, it means there's no email address saved for that person. You'll need to add one before you can send
Delete a bookingHow to delete a booking in Preno and remove it from the system
Holding credit for a guest cancelling a booking & Waitlist RoomsHow to hold a cancelled or deferred booking as guest credit on the Grid until the guest rebooks or adding a room to hold a waitlist.