Back office
Guides and best practices on using Preno for the back office
Download Room Stay and Bookings ReportHow to download these reports
Reporting in PrenoAn overview of the reports you can find within Preno (reporting figures are inclusive of sales tax)
Reporting on ExtrasReport on the Extras you've sold through Preno
Combine duplicate guest profilesHow to merge duplicate guest profiles
Rolling back a booking & voiding the invoiceRolling back a reservation, voiding the old transaction, removing the credit allocation, and voiding the invoice
Preno Account - Changing Of OwnershipWhat to do when a new owner takes over the property
Download guest dataIn Preno you can download the guest data (incl. emails) to help with marketing.
Connect with GokiHow to connect Goki to your Preno account to automate check-in and access for your property
Changing the default view of the GridHow to change the default view of the Grid in Preno
Activity HistoryView changes made to your Preno account
Availability, inventory and clashing bookingsShuffle bookings around to fit clashing bookings
Extras Report BreakdownA report on the total number and total cost of extras
What is an Agent?An agent is the source of your booking - an overview of agent types & scenarios
Edit or delete an AgentHow to Edit Agent details or Delete an Agent
Invoicing an AgentHow to invoice an Agent for accommodation and extras
How to invoice a companyCorporate guests usually want to invoice their company for accommodation
Error: Set an "Agent type" for this agentHow to resolve set an "Agent type" message when applying a payment to your booking.
Change default email templateHow to change your default email templates
Removing a Payment MethodHow to remove a payment method in Preno
How to add a credit card surchargeHow to add a credit card surcharge to your bookings in Preno.
How to move a room from one room type to anotherSteps on how to move a room from one room type in Preno to another room type
Example Email TemplatesEmail templates which can be used and modified for your property to send out to your guests.
Rename a Room Type/RoomHow to rename your Room type or Room in Preno
Data tags for Email TemplatesA list of the possible data tags you can use when creating an email template and what they do
How to remove Room types/RoomsInstructions on how to remove rooms and room types from your Preno account
Add and manage users in PrenoHow to add or remove users
Guest extras and requestsHow to add guest extras and requests to new and existing bookings
Updating email templatesHow to update guest and agent email templates
How do I change the order of the rooms and room types on the grid?You can customise this within Settings.
Accommodation Data Programme (ADP) NZAutomatically send ADP report at the start of the month
Updating credit card details for your Preno subscriptionHow to update your credit card in the billing portal
Add an imported payment to a bookingAdd a payment to a booking which was made outside Preno