Back office

Guides and best practices on using Preno for the back office

Amelia Gain avatar Kevin Soo avatar Jessica Kwok avatar +1
43 articles in this collection
Written by Amelia Gain, Kevin Soo, Jessica Kwok and 1 other
Settings

Change default email template

How to change your default email templates
Jenish Patel avatar
Written by Jenish Patel
Updated over a week ago

How to add a credit card surcharge

How to add a credit card surcharge to your bookings in Preno.
Jenish Patel avatar
Written by Jenish Patel
Updated over a week ago

How to move a room from one room type to another

Steps on how to move a room from one room type in Preno to another room type
Jenish Patel avatar
Written by Jenish Patel
Updated over a week ago

Example Email Templates

Email templates which can be used and modified for your property to send out to your guests.
Jenish Patel avatar
Written by Jenish Patel
Updated over a week ago

Rename a Room Type/Room

How to rename your Room type or Room in Preno
Jenish Patel avatar
Written by Jenish Patel
Updated over a week ago

Data tags for Email Templates

A list of the possible data tags you can use when creating an email template and what they do
Jenish Patel avatar
Written by Jenish Patel
Updated over a week ago

How to remove Room types/Rooms

Instructions on how to remove rooms and room types from your Preno account
Jenish Patel avatar
Written by Jenish Patel
Updated over a week ago

Add and manage users in Preno

How to add or remove users
Kevin Soo avatar
Written by Kevin Soo
Updated over a week ago

Guest extras and requests

How to add guest extras and requests to new and existing bookings
Amelia Gain avatar
Written by Amelia Gain
Updated over a week ago

Updating email templates

How to update guest and agent email templates
Kevin Soo avatar
Written by Kevin Soo
Updated over a week ago

How do I change the order of the rooms and room types on the grid?

You can customise this within Settings.
Amelia Gain avatar
Written by Amelia Gain
Updated over a week ago

Accommodation Data Programme (ADP) NZ

Automatically send ADP report at the start of the month
Kevin Soo avatar
Written by Kevin Soo
Updated over a week ago

Updating credit card details for your Preno subscription

How to update your credit card in the billing portal
Jessica Kwok avatar
Written by Jessica Kwok
Updated over a week ago