Preno

Removing a Payment Method

An overview of the reports you can find within Preno (GST inclusive reporting)

Reporting in Preno

Report on the Extras you've sold through Preno

Reporting on Extras

Add a payment to a booking which was made outside Preno

Add an imported payment to a booking

Rolling back a reservation, voiding the old transaction, removing the credit allocation, and voiding the invoice

Rolling back a booking & voiding the invoice

Workaround: how to partially invoice an agent

Invoice Agent partial amount

What to do when a new owner takes over the property

Preno Account - Changing Of Ownership

In Preno you can download the guest data (incl. emails) to help with marketing.

Download guest data

Jenish Patel

Kevin Soo

Amelia Gain

Guides and best practices on using Preno for the back office

Back office

How to change the default view of the Grid in Preno

Changing the default view of the Grid

How to connect Goki to your Preno account to automate check-in and access for your property

Connect with Goki

Activity History

Most of the time, a double booking actually has room on your grid

Availability, inventory and double bookings

General

An agent is the source of your booking - an overview of agent types & scenarios

What is an Agent?

How to Edit Agent details or Delete an Agent

Edit or delete an Agent

How to invoice an Agent for accommodation and/or guest extras

Invoicing an Agent

Corporate guests usually want to invoice their company for accommodation

How to invoice a company

Jessica Kwok

Agents

Step by step instructions on how to edit your base rate in Preno

How to edit your base rate

How to delete unconnected and connected rate plans from Preno

How to delete a rate plan from Preno

How to edit the minimum nights required for your rates in Preno

Edit minimum nights

How to edit/update/change/adjust your rates in Preno

Edit or update your rates

How to edit your rates availability/apply stop sells to your rates in Preno.

Edit rate availability

How to apply Close to Arrival (CTA) and Close to Departure (CTD) on your rates in Preno

How to apply CTA/CTD

Extra guest charges

Room rates

How to change your settings to push updates up to 750 days

Push inventory/rate updates - 750 days

Rates

How long can I access a payment card in Preno?

Payment card retention policy

Auto Payments

Why PCI compliance is so important, and how you can ensure you are staying PCI compliant.

PCI Compliance for hoteliers

How to set up your payment gateway in Preno, safely store credit card details, and charge credit cards

Integrated credit card payments

How to view stored card details (early-access users only)

Reveal stored cards

Unsecured credit card info saved in notes is automatically removed 30 days after checkout

Credit card info in notes removed

Integrated payments

How to change your default email templates

Change default email template

How to add a credit card surcharge to your bookings in Preno.

How to add a credit card surcharge

Steps on how to move a room from one room type in Preno to another room type

How to move a room from one room type to another

Email templates which can be used and modified for your property to send out to your guests.

Example Email Templates

How to rename your Room type or Room in Preno

Rename a Room Type/Room

A list of the possible data tags you can use when creating an email template and what they do

Data tags for Email Templates

Instructions on how to remove rooms and room types from your Preno account

How to remove Room types/Rooms

Add and manage users in Preno

How to add guest extras and requests to new and existing bookings

Guest extras and requests

How to update guest and agent email templates

Updating email templates

How do I change the order of the rooms and room types on the grid?

Automatically send ADP report at the start of the month

Accommodation Data Programme (ADP) NZ

How to update your credit card in the billing portal

Updating credit card details for your Preno subscription

Settings

Blog

Our Team

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