You can update and personalise the email templates for guest and agent emails with your own wordings and policies. To do this, head to Setting > Emails. Click on the template name to edit. Preno generates two types of booking confirmation emails: Internal Confirmation Emails (these are hard coded templates which cannot be customised), which are sent to your property, and Guest-Facing Confirmation Emails, which can be customized to include payment information such as deposits or total amounts paid.
Email templates can be used together with automated emails so that you do not need to send these manually each time. Please see Automated emails for more information.
Email template editor
The editor allows you to style and add text your emails. Use data tags to automatically fill information captured from the booking. You can also use payment-related data tags to include details like deposits or total amounts paid in your templates. This ensures accuracy and provides guests with essential payment details.
Inserting images/logos: maximum size for uploaded logos/images is 2MB
Guest template considerations
There's a few things you might want to include on your template:
Your cancellation policy
Information about local landmarks
A little bit about yourself as the operator
Nearby restaurants or activities
Directions for reaching your property
Detailed breakdown of deposit or payment information to clarify booking financials
Agent template considerations
You might want to get in touch with your travel agents and see what kind of information they're looking for. Usually, we've found that these are the most popular:
Guest's full name
Booking ID
When the booking was made by the agent (or entered by you into Preno)
Arrival & departure dates for the guest
Nightly rates
Total charges
Number of nights that the guest is staying
Agent commission percentage and total (this is set up from the Agents and Sources page)
Net amount of the accommodation (particularly important for direct commission agents).