Sometimes a guest will have multiple profiles saved in the Preno and you may want to tidy it up by combining them into one guest profile.
To merge a guest profile, all you need to do is remove the guest on the booking and re-add the guest details.
- Open the booking you want to update
- Click on the red cross next to the guest to remove them
- Then click "Add guest details"
- Enter the last name of the other guest profile. They will show up as a suggestion on the right.
- Select that suggested profile and save
- Repeat this step and make sure you continue to select the same suggested profile e.g the first 'Sandy Smith' at the top of the list
Note: If the guest has checked out already, you can roll back the booking to edit the guest then proceed to check out again. If a Xero deposit is attached to the booking, just reach out to the team for assistance.