Payments
Taking payments, recording payments, managing cards
By Kevin1 author16 articles
Payment methods
Set up the payment methods your property uses, and configure any surcharges.
Recording payments and refunds
Record payments, deposits and refunds against a booking. Applies to every property, whichever way you take payment.
- Recording paymentsHow to record a payment from the grid or bookings page in Preno
- Adding a deposit / prepaymentA deposit or prepayment is any payment taken before the guest checks in
- How to refund a payment or depositSteps on how to record a refund on a booking or process a refund to a guest's credit card via your payment gateway integration
- Add an imported payment to a bookingHow to record a payment that was made outside Preno by adding it as an imported payment on a booking.
- Recording Bonds in PrenoHow to record Bonds in Preno
Taking card payments through Preno
Charge cards, store cards securely, send payment links and schedule automatic payments. Requires a connected payment gateway.
- Integrated credit card paymentsHow to set up your payment gateway in Preno, safely store credit card details, and charge credit cards
- Add, edit or remove credit cards from a bookingAdd or manage multiple cards on a booking
- Charging a guests stored credit cardHow to charge a guests stored credit card using a payment integration
- Using Payment Links to request payment from guests (Stripe)How to create and send a payment link so guests can pay online
- Auto PaymentsSchedule a payment automatically
Card security and compliance
How Preno stores and protects guest card data, and what you need to stay PCI compliant. Relevant if you have a payment gateway connected.
- How Preno stores and handles card dataHow Preno tokenises and stores guest card details, how long cards remain accessible, and how card data in notes is removed.
- Reveal stored cardsHow to view stored card details
- PCI Compliance for hoteliersWhy PCI compliance is so important, and how you can ensure you are staying PCI compliant.