Preno

Kevin Soo

Taking payments, recording payments, managing cards

Payments

How to add and remove payment methods in Preno so they're available when you record a payment or deposit.

Adding and removing payment methods

Automatically add a surcharge to a payment method

Auto surcharge

How to add a credit card surcharge to your bookings in Preno.

How to add a credit card surcharge

Set up the payment methods your property uses, and configure any surcharges.

Payment methods

How to record a payment from the grid or bookings page in Preno

Recording payments

A deposit or prepayment is any payment taken before the guest checks in

Adding a deposit / prepayment

Steps on how to record a refund on a booking or process a refund to a guest's credit card via your payment gateway integration

How to refund a payment or deposit

How to record a payment that was made outside Preno by adding it as an imported payment on a booking.

Add an imported payment to a booking

Recording Bonds in Preno

Record payments, deposits and refunds against a booking. Applies to every property, whichever way you take payment.

Recording payments and refunds

How to set up your payment gateway in Preno, safely store credit card details, and charge credit cards

Integrated credit card payments

Add or manage multiple cards on a booking

Add, edit or remove credit cards from a booking

How to charge a guests stored credit card using a payment integration

Charging a guests stored credit card

Auto Payments

How to create and send a payment link so guests can pay online

Using Payment Links to request payment from guests (Stripe)

Using Payment Links to request payment from guests (Windcave)

Charge cards, store cards securely, send payment links and schedule automatic payments. Requires a connected payment gateway.

Taking card payments through Preno

How Preno tokenises and stores guest card details, how long cards remain accessible, and how card data in notes is removed.

How Preno stores and handles card data

Reveal stored cards

Why PCI compliance is so important, and how you can ensure you are staying PCI compliant.

PCI Compliance for hoteliers

How Preno stores and protects guest card data, and what you need to stay PCI compliant. Relevant if you have a payment gateway connected.

Card security and compliance

Blog

Our Team

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

AI title

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.