Payment Links let you send a guest a secure link to pay for their booking. When they pay, Preno automatically records the payment against the booking and notifies you — no manual reconciling needed.
How it works
You create a payment link and email it to your guest from Preno.
Your guest opens the link and makes the payment.
Once payment succeeds, Preno automatically adds a payment record to the booking and sends you a notification.
Before you start
You'll need Stripe connected to your Preno account. Payment Links uses your Stripe integration to process guest payments. If you haven't set up your payment gateway yet, see Integrated credit card payments.
Check your Stripe business name. The name shown to your guest on the payment page comes from your Stripe account settings — not from Preno. If this is set to your legal entity name rather than the trading name your guests recognise, it can cause confusion or knock back trust in the payment page. Worth checking before you send your first link:
Log in to your Stripe Dashboard.
Go to Settings (gear icon) → Business → Business details.
Check the Business name field. This should be the name your guests would recognise — usually your property's trading name.
Update it if it's showing your legal entity or holding company name instead, then save.
How to create a payment link
Open the booking and go to the Payments section.
Click Create payment link. This opens the payment link form.
Fill in the details:
Amount — the amount you want the guest to pay
Description — what the payment is for (e.g. "Deposit for booking #1234"). Your guest will see this.
Link expiry — how long the link stays valid. Defaults to 7 days.
Click Create. The link appears in the Payment links section of the booking.
You can create more than one payment link on the same booking — for example, one for a deposit and another for the balance.
Email the link to your guest
On the payment link, click Email. The email window opens with Preno's default payment link template.
Check the email and make any changes.
Click Send email.
Sent emails are saved in the Emails section of the booking, so you can see when the link went out. Need to send it again? Click Email on the same link to resend it.
Prefer to send it another way? Click Copy on the payment link and paste it into a text message, WhatsApp or your own email.
Use your own email template
Preno's default template is ready to use. If you'd like your own wording, go to Settings > Emails > Payment link to set up your own template. See Email templates setup for how templates and data tags work.
Whatever wording you choose, make sure your template:
Includes the payment link data tag, so the link is added when you send.
Clearly comes from your property, with your property name and contact details.
Asks guests to contact you before paying if they weren't expecting the email. This helps guests spot fake payment requests.
What happens when your guest pays
When your guest completes payment, you'll receive a notification and a payment record will appear automatically in the Payments section of the booking.
Revoke a payment link
If you no longer want to request that payment — for example, the guest paid another way or the booking changed — click Revoke link. Once revoked, the link can no longer be used to pay.
When a link expires
Payment links are valid for the expiry period you set (7 days by default). Once a link expires, the guest can no longer pay through it — they'll see a message that the link has expired and to contact the property. If you still need the payment, create a new link and email it to your guest.
Refunding a payment
Once a payment is recorded in Preno, it behaves like any other Stripe payment record — so you can process the refund directly from Preno. Open the booking's Payments section, find the payment, and process the refund from there. See How to refund a payment or deposit for the full steps.