Guest & Agent Communication
Setting up emails templates and automating them.
By Kevin and 3 others4 authors14 articles
Set up of Emails and Auto Emails for Guest or Agent
Set up of Templates
Emailing an Agent or GuestHow to email booking information to an Agent or Guest
Email templates setupHow to add, duplicate, edit or remove email templates for guests/agents
Automated EmailsSend emails from Preno automatically
Data tags for Email TemplatesA list of the possible data tags you can use when creating an email template and what they do
Change default email templateHow to change your default email templates
Email template theme coloursHow to customise your email template with a colour theme
Updating email templatesHow to update guest and agent email templates
Example Auto-Email Templates
We've created some example templates to help get you started
Example Email TemplatesEmail templates which can be used and modified for your property to send out to your guests.
Email Template - Check-Out EmailAssist your guests as their stay draws to a close with effective Check-out Reminder emails. Replace any Italic text with your own.
Email Template - Booking ConfirmationKickstart your guest's journey with our Booking Confirmation email template. Find an easy-to-personalise template that confirms a booking.
Email Template - Check-in InstructionsFacilitate a seamless arrival experience with comprehensive Check-in Instruction emails. Remember to replace any text that is in Italics.
Email Template - Post-Stay FeedbackGather invaluable guest insights with strategically crafted Post-Stay Feedback Request emails. Add a link so guests can share a review.
Email Template - Pre-Arrival EmailPrep your guests for an unforgettable stay with our customisable Pre-Arrival Information email template.
Troubleshooting Emails and Comms
What to do if emails are not working
Download guest dataIn Preno you can download the guest data (incl. emails) to help with marketing.