HelloShift is an all-in-one hotel operations platform covering guest messaging (SMS, WhatsApp and webchat), staff collaboration, housekeeping and contactless check-in. HelloShift has built a self-service integration on the Preno Open API, so once your account is ready you can connect it yourself in a couple of minutes.
Before you start
You'll need to get your Preno account ready first — Growth Pilot plan, API access enabled, and an API token. Follow Connecting a partner app via the Preno API, then come back here.
You'll also need an active HelloShift account. Get in touch with HelloShift if you don't have one yet.
What will the integration do?
The integration is a one-way sync from Preno into HelloShift. Preno stays your system of record.
What flows from Preno into HelloShift:
Bookings from every source, including your OTAs
Guest name, email and phone number (phone numbers are automatically formatted for SMS and WhatsApp)
Stay dates, room, booking source and confirmation number
Guest status — Due In, Checked In, Checked Out and Cancelled
Special requests, occupancy, rate plan and room type
Updates sync in real time via webhooks, with a scheduled sweep as a backstop.
What does not flow back into Preno: nothing is written back from HelloShift. Cleaning status, charges, rates, availability and payments are all managed in Preno.
Completing the connection
With your Preno API token and GUID to hand, follow HelloShift's setup guide and paste them in where prompted.
Your bookings will begin importing into HelloShift shortly after the connection is established.
Support
The integration is built and maintained by HelloShift, so anything relating to how the sync behaves inside HelloShift is best raised with their support team. If bookings aren't reaching HelloShift at all, or you need help with API access on your Preno account, contact us via the in-app support chat.