Your Preno account holds your bookings, your guests' personal details and your payment records. Multi-factor authentication (MFA) keeps all of that protected even if someone gets hold of your password.
MFA means signing in takes two things instead of one: your password, plus a six-digit code from an app on your phone. A stolen password on its own isn't enough to get into your account.
MFA is required for every user
Every user on an active Preno account needs MFA, whether they're an owner, manager, front desk or housekeeping. If you haven't set it up yet, Preno will prompt you the next time you sign in. Free trial accounts are exempt until your subscription starts.
Why we require it
Accommodation businesses are being targeted directly. Attackers get into a property's systems, then message guests posing as the property and ask them to pay again or re-enter their card details. Hundreds of hotels, motels and guesthouses across dozens of countries have been caught up in these reservation-hijacking scams, and small properties are hit as often as large chains.
Nearly all of these attacks start the same way: with a stolen or guessed password. MFA closes that door. It's the most effective step you can take to protect your business, your guests and your reputation.
We don't think it's responsible to leave that protection optional. Requiring MFA on every account means every property has the same level of security.
What to do
Not set up yet? Set up multi-factor authentication (MFA). It takes a few minutes, and you'll need your phone. Save your backup codes while you're there.
Want a faster sign-in? Set up a passkey.
Managing a team? Check everyone's MFA status in Settings > User management.
Think someone else has your login? Read what to do if your account has been compromised.