When integrating your Preno and Xero account you may miss a few steps. Here are some common error messages which can be resolved quickly.

Error message: "Failed to update accounts”

You need to go into your chart of accounts in Xero and assign a code to your bank account. It's best to consult your accountant about this.

  1. In Xero you need to edit the account in Chart of Accounts in Xero and assign a code
  2. Enter it in the Code field. See below screen shot

Error message: "The specified bank account details does not match a known bank account"

The Xero integration requires the account that's used for adding payments to be a bank account.
i.e. BANK not REVENUE

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