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Xero Error - Bank account details doesn't match
Xero Error - Bank account details doesn't match

Xero Error - The specified bank account details does not match a known bank account.

Jessica Kwok avatar
Written by Jessica Kwok
Updated over a week ago

Error message

If you've enabled the Xero integration and receive the error message below when checking out a booking, adding a refund or applying a refund, it will be because the bank account selected under Banking in your Xero integration settings is not a bank account in Xero.

Fixing the error

To fix the issue, you will need to do the following:

  1. While in Preno, go to Settings > Integrations > Connect with Xero and click Settings.

  2. Scroll down to Banking.

  3. Under Default account, select a bank account from Xero. It has to be a bank account in Xero and can't be a current asset or another type of account.

    If you're unsure of which bank account to select, please check out this article, "Xero integration - What bank account should I select".

  4. Scroll up and click Save.

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