Our team can import your existing bookings into Preno for you — you export the bookings from your old system (or fill in our spreadsheet template if you're coming from pen and paper), send the file to our support team, and we run the import.
Before you start
Make sure all room types and rooms are set up in Preno prior to import. This is so the import can place the bookings in the correct rooms.
Gather your booking data:
Moving from another PMS: run an export of your current bookings as a .CSV file. You can usually get this from a report, such as a Reservations or Arrivals report — please seek assistance from your old provider if you can't find it. Future bookings are the most important data to retrieve; although past bookings will be imported too (up to 3 years, unless discussed with our team prior).
Moving from pen and paper: download the data import template at the end of this article and enter your booking details into it.
Any questions about the import process, please reach out to our team through the in-app chat or at [email protected].
What data to include
The minimum we need to create each booking is:
Check-in date
Check-out date
Guest name
Nightly rate, or booking total
Room number or room type
If provided, we can also import:
Existing payments & deposits on forward bookings
Booking notes and guest notes
Guest email and address
Agent / booking source
Extra charges (as a dollar amount)
Number of guests in the booking
Checking the import was successful:
Once the data import has been successful we ask that you please double check (by cross-referencing data) that your booking details are all correct in Preno.
Charges for importing data:
All data imports have a once-off charge that starts at NZ$199 / £199 (+Tax where applicable). This is to cover the time for our team to process and complete checks to ensure your data is compatible and imported well. We still ask that you complete the final check to double-check your booking details in Preno once the import is done.
Data import template
You can download our Data import template below to enter your bookings information and our support team will import your bookings into Preno.