Why does this happen?

Both Kounta and Xero have comprehensive integrations to Xero to ensure that all of your revenue is correctly accounted for. Some charges exist in both Preno and Kounta, though, so they'll end up reported twice in Xero.

By configuring both Preno and Kounta to use the same Xero account for Bill To Room transactions, you'll prevent this from being a problem.

How do I prevent this from happening?

Create a seperate account in Xero

You'll need to create a separate account for Bill to Room transactions in Xero. In Xero, go to Settings > Chart of Accounts > Add Account. The new account needs to configured like this:

The important settings are:

  • Tax needs to be set to 0. The tax will be correctly reported by Kounta when they send the final takings for the day to Xero 
  • Payments need to be enabled on this account, because Kounta will use it to pay for the Bill to Room orders.

Map the new account to Kounta

Once created, this account needs to be assigned to the Bill to Room payment method in Kounta:

Map the new account to Preno too

The same account should be used in Preno, by going to Settings > Integrations, and then clicking on the Kounta settings.

When the takings are pushed from Kounta to Xero, this will create a debit transaction that will increase that account balance. Here's an example of an invoice that Kounta creates:

Once the guest checks out and the revenue is sent from Preno, we'll send a credit to that account to offset what Kounta sent through.

This is how the account will look once Preno and Kounta are synchronised:

The two Bill To Room transactions cancel each other out. Once all of the charges from both systems are sent to Xero, the balance on that account will be 0. 

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