Change your password
If you know your current password and just want to change it:
Click your username at the top right to open your Profile.
Find the Change password section.
Enter your current password, then your new password twice.
Click Update password.
Choosing a strong password. Several unrelated words strung together — something like copper-lantern-quiet-harbour — is both harder to crack and easier to remember than a short password full of symbols. Better still, let a password manager generate and store one for you.
Forgotten your password
On the sign-in page, click Forgot password.
Enter your username.
Preno emails a reset link to the email address registered on your account.
Open the link and set your new password.
Confirm it's you — enter the code from your authenticator app, or use your passkey if you have one set up.
That last step is the important one. Anyone can claim to have forgotten a password; only you can produce your authenticator code. It's what stops someone with access to your inbox from taking over your account.
Can't complete that step? If you've lost the phone with your authenticator on it, you can still get back in.
Forgotten your username
On the sign-in page, click Forgot username.
Enter the email address registered on your account.
We'll email you your username.
What happens after a password reset
You'll be signed out everywhere. Resetting your password ends every active session on every device. If you use Preno on a front-desk computer, a laptop and a phone, you'll need to sign in again on each of them with your new password.
That's deliberate. If someone else had got into your account, changing your password on its own wouldn't push them out — ending every session does.
Your MFA and passkeys are unaffected. Your authenticator stays set up and stays required, and any passkeys you've created keep working. A password reset changes your password and nothing else.
Check where you're signed in
Your Profile page lists every device and browser currently signed in to your account, and you can end any of them.
Worth a look if you've changed devices recently, used a computer that isn't yours, or you see something you don't recognise. If a session looks genuinely unfamiliar, end it and then read this article.
Resetting a password for someone on your team
If you have permissions to manage users, you can send any user a password reset from Settings > User management. They set the new password themselves — you never see it. See this article on how to Manage your team's logins and MFA
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