Every staff member should have their own login — it keeps your guest data secure and lets you see who made each change. Here's how to invite someone new, and how to remove or pause access when they leave.
Steps: invite a new user
Go to Settings > User management.
Click Invite user.
Enter their email address and click Send invite.
You'll be asked to confirm your password — Preno checks this before any sensitive change to a user account.
Preno emails them a link to set up their own username and password.
Steps: remove a user
Go to Settings > User management.
Find the user, click the arrow next to View, and select Remove. (Or open their profile and click Remove, top right.)
Confirm your password, then confirm the removal.
Once removed, they can no longer sign in. Their historical activity — bookings, payments, changes they made — is retained, so your records stay complete.
Changed your mind? Restore a removed user
Removed users stay in your User management list with a "Removed" state. Open the dropdown next to their name and select Restore to give them access again.
Pausing access instead of removing
If someone's away short-term — on leave, for example — use Disable instead of Remove. It blocks sign-in without deleting the account, and you can re-enable it any time from the same dropdown.