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Why does my receipt say "PAID"

Why does the accommodation charges on the receipt say PAID

Written by Jessica Kwok

Why does accommodation charges say PAID

If the the agent on the booking is set to Agent Collect, and the agent has been invoiced, the receipt will say PAID.

This is because the agent would have collected the payment from the guest and paid the property the net amount, excluding their commission.


Workaround

If you would like the receipt to show the accommodation charge, you can do the following:

  1. Update the agent so they are set to Hotel Collect

  2. Print the receipt

OR

  1. Edit the booking and select a different agent that is set to Hotel Collect

  2. Print the receipt

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