If you're unable to find your invoice payments or refunds in Xero, it could be because of two things:

  1. The payment/refund has been applied to the wrong bank account in Xero.

  2. The payment has been reconciled already to a different bank statement line in Xero.

How to check

  1. Locate and click into the booking in Preno.

  2. Click on Xero Deposit/Refund or Invoice at the bottom of the booking.

  3. While in Xero, click on the blue payment link at the bottom right of the transaction.

  4. In the Transaction screen, it will show you what Xero bank account the payment is in and what whether it has been reconciled.

Wrong bank account

If the payment is in the wrong bank account in Xero, you will need to do the following:

  1. Void the Prepayment/Invoice in Xero.

  2. Update the bank account under Banking in the Xero Settings in Preno.

  3. Rollback the booking in Preno and/or void the deposit.

    If the deposit was charged using an integrated payment method, please get in touch with out support team

  4. Add the deposit back to the booking and check out the booking.

If you're unsure of which bank account to select, please check out this article.

Reconciled to an incorrect bank statement line

If the payment has already been reconciled, you will need to do the following:

  1. While in the Transaction screen in Xero, click View Details.

  2. You will be taken to a Reconciled transaction details screen where you can view what the payment has been reconciled to.

  3. If it has been reconciled incorrectly, click Remove & Redo.

  4. The payment will now appear in the Reconciliation screen for you to reconcile to the correct bank statement line in Xero.

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