If you’ve received an email from the Preno booking engine with the subject “New Pending Reservation – mybookingsite.io for [property name]”, this is where a guest has started but not completed making a booking.
A pending booking is not a confirmed booking
This email is not a booking confirmation. The guest started a booking on your Preno booking engine but didn’t complete it, so:
The booking is not confirmed
No payment has been taken
The room is not held, and your availability hasn’t changed
The guest has not received a booking confirmation
The email is only a notification. No booking is added to Preno, so please don’t prepare for the guest’s arrival unless you’ve confirmed the booking with them directly.
Why does a booking end up pending?
A booking usually ends up pending for one of these reasons:
The guest didn’t or was unable to complete the payment step
The guest lost their internet connection
The booking window was closed before the booking finished
The guest chose to stop before paying
What should I do with a pending booking?
Follow up with the guest. The email includes the guest’s details and the dates they were looking at. You can contact them to see if they’d still like to stay. If they do, create the booking in Preno and take payment as usual.
Need a hand?
If you’re not sure whether a booking is confirmed, check your bookings in Preno or get in touch with our team through our support channel.