New ✨
New Housekeeping — now live for everyone: The redesigned housekeeping page is now the default for all customers, and this month we've shipped a few enhancements to it:
Modify status on occupied suites: You can now update the status of a suite even while it's occupied.
Collapse and ungroup room categories: Collapse room state groups to focus on what matters, or use the new setting to ungroup room categories entirely. Your view preferences are saved per browser.
Smarter closure vs departure priority: Rooms with a closure the day after a booking ends now display as departures instead of closures, so the priority is clearer on the grid.
Enhancements 🥳
Smarter guest matching by phone number: Returning guests are now also matched by phone number when email isn't available or differs (common for OTA bookings). Matching is format-tolerant —
0412 345 678and+61412345678are treated as the same number. Surname must also match to confirm a duplicate, and email matches still take priority over phone. Helps reduce duplicate guest records.Webhooks (API): Updated documentation explaining how to use webhook security features, plus webhook registration limits.
Bug fixes 🧰
Setup checklist: Fixed broken checkboxes in the setup checklist.
Email templates: Fixed an error when duplicating templates.
Suites available: Fixed a bug where a room with both a booking and a closure on the same day was only counted as one unit — it now correctly counts as two.
Guest export: Fixed totals doubling up on the guest export.
OTA bookings: Fixed a rare race condition when an OTA booking and a direct booking were created in the same second.
Suite closures: Fixed an error when saving closures with certain invalid data.
Verification prompts: Fixed an issue where the system would sometimes ask you to verify again unnecessarily, or block an action as unauthorised when it shouldn't.
Refunds: Fixed an issue where some refund records stored the wrong transaction reference.
Chrome on iOS: Fixed a sign-in security check incorrectly flagging Chrome on iOS.