Preno Help Centre
Go to Preno
All Collections
Troubleshooting error messages

Troubleshooting error messages

This contains the error messages that may appear in Preno, and solutions for them.

Amelia Gain avatar
6 articles in this collection
Written by Amelia Gain

"Blocked Plugin" error when printing

This occurs when you have Safari & Adobe Acrobat installed
Amelia Gain avatar
Written by Amelia Gain
Updated over a week ago
Xero errors

Failed to add payments to the invoice in Xero

This usually happens when the deposit has been created in Preno, but not created in Xero
Amelia Gain avatar
Written by Amelia Gain
Updated over a week ago

Prepayment cannot be allocated as the allocation amount is greater than the amount remaining on the Prepayment

Background, causes and how to handle this error.
Amelia Gain avatar
Written by Amelia Gain
Updated over a week ago

The IPayable cannot be applied

This error occurs when a prepayment has been deleted
Amelia Gain avatar
Written by Amelia Gain
Updated over a week ago

Voiding prepayments with Xero

Due to a limitation in Xero, prepayments need to be manually voided
Amelia Gain avatar
Written by Amelia Gain
Updated over a week ago

Failed to load tracking options

This error generally occurs during setup of the Xero integration
Amelia Gain avatar
Written by Amelia Gain
Updated over a week ago
Preno Help Centre
  • Blog
  • Our Team
We run on Intercom