Preno

This occurs when you have Safari & Adobe Acrobat installed

"Blocked Plugin" error when printing

This contains the error messages that may appear in Preno, and solutions for them.

What to do if you're unable to find your payment or refund in Xero while reconciling your bank account

What to do if you've checked out your booking, but the payment on the Xero invoice does not match the invoice total.

This usually happens when the deposit has been created in Preno, but not created in Xero

Background, causes and how to handle this error.

This error occurs when a prepayment has been deleted

Due to a limitation in Xero, prepayments need to be manually voided

This error generally occurs during setup of the Xero integration

Find answers and get help from Intercom Support and Community Experts