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Troubleshooting error messages
This contains the error messages that may appear in Preno, and solutions for them.
"Blocked Plugin" error when printingThis occurs when you have Safari & Adobe Acrobat installed
Failed to add payments to the invoice in XeroThis usually happens when the deposit has been created in Preno, but not created in Xero
Unable to find payments/refunds in XeroWhat to do if you're unable to find your payment or refund in Xero while reconciling your bank account
Xero invoice is incorrect - payments don't match invoice totalWhat to do if you've checked out your booking, but the payment on the Xero invoice does not match the invoice total.
Prepayment cannot be allocated as the allocation amount is greater than the amount remaining on the PrepaymentBackground, causes and how to handle this error.
The IPayable cannot be appliedThis error occurs when a prepayment has been deleted
Voiding prepayments with XeroDue to a limitation in Xero, prepayments need to be manually voided
Failed to load tracking optionsThis error generally occurs during setup of the Xero integration