Troubleshooting error messages

This contains the error messages that may appear in Preno, and solutions for them.

6 articles in this collection
Written by Amelia Gain

"Blocked Plugin" error when printing

This occurs when you have Safari & Adobe Acrobat installed

Written by Amelia Gain
Updated over a week ago

Xero errors

Failed to add payments to the invoice in Xero

This usually happens when the deposit has been created in Preno, but not created in Xero

Written by Amelia Gain
Updated over a week ago

Prepayment cannot be allocated as the allocation amount is greater than the amount remaining on the Prepayment

Background, causes and how to handle this error.

Written by Amelia Gain
Updated over a week ago

The IPayable cannot be applied

This error occurs when a prepayment has been deleted

Written by Amelia Gain
Updated over a week ago

Voiding prepayments with Xero

Due to a limitation in Xero, prepayments need to be manually voided

Written by Amelia Gain
Updated over a week ago

Failed to load tracking options

This error generally occurs during setup of the Xero integration

Written by Amelia Gain
Updated over a week ago