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Troubleshooting error messages
Troubleshooting error messages
This contains the error messages that may appear in Preno, and solutions for them.
6 articles in this collection
Written by
Amelia Gain
"Blocked Plugin" error when printing
This occurs when you have Safari & Adobe Acrobat installed
Written by
Amelia Gain
Updated over a week ago
Xero errors
Failed to add payments to the invoice in Xero
This usually happens when the deposit has been created in Preno, but not created in Xero
Written by
Amelia Gain
Updated over a week ago
Prepayment cannot be allocated as the allocation amount is greater than the amount remaining on the Prepayment
Background, causes and how to handle this error.
Written by
Amelia Gain
Updated over a week ago
The IPayable cannot be applied
This error occurs when a prepayment has been deleted
Written by
Amelia Gain
Updated over a week ago
Voiding prepayments with Xero
Due to a limitation in Xero, prepayments need to be manually voided
Written by
Amelia Gain
Updated over a week ago
Failed to load tracking options
This error generally occurs during setup of the Xero integration
Written by
Amelia Gain
Updated over a week ago