There are various reasons where you might need to make adjustments to the Bill to room charges. For example, customer disputes the line items or the charges have been incorrectly added.

Minor amount adjustments

When you connect Preno with Kounta, an adjustment extra is added into your Extras list. Use the extra to make the necessary amount adjustments.

Note: Preno does not update the transaction in Kounta as the transaction is marked as paid in Kounta. You will need to manually update in Kounta.

Void Kounta extra

To remove the bill to room line item from the booking, click on the 'Kounta' action.
You will see the details of the Kounta charges. 

Click on 'Void extra' to remove the charges from the booking.
The void action will also be logged on the booking notes.

Note: Preno does not update the transaction in Kounta as the transaction is marked as paid in Kounta. You will need to manually update in Kounta.

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