Front desk

Guides and best practices on using Preno for the front desk

Amanda Teo avatar Jessica Kwok avatar Nick Barraclough avatar +2
18 articles in this collection
Written by Amanda Teo, Jessica Kwok, Nick Barraclough and 2 others
Bookings

Creating an unconfirmed booking

How to create, confirm, or delete an unconfirmed booking
Amanda Teo avatar
Written by Amanda Teo
Updated over a week ago

Setting a custom rate for a booking

How to set a custom rate for a booking
Amanda Teo avatar
Written by Amanda Teo
Updated over a week ago

Creating a booking with multiple rates

How to create a booking with different rates
Amanda Teo avatar
Written by Amanda Teo
Updated over a week ago

Checking out a guest early and opening up those unused room nights.

If you have a guest leaving early and you need to open up the availability for the room nights they are not staying. ‚Äč
Amelia Gain avatar
Written by Amelia Gain
Updated over a week ago

Cancelling a booking

How to cancel a booking from the grid or Bookings page, and how to take payment for a booking that has been cancelled
Amanda Teo avatar
Written by Amanda Teo
Updated over a week ago

How to rollback a booking or undo a checkout

How to make changes or edit a checked out booking
Kevin Soo avatar
Written by Kevin Soo
Updated over a week ago

How to print a rooming list

For large group bookings, you may find it useful to have a list of all reservations in the party, and what room they're in
Nick Barraclough avatar
Written by Nick Barraclough
Updated over a week ago

Bookings list search and filter

How to search and filter your bookings from the Bookings page
Amanda Teo avatar
Written by Amanda Teo
Updated over a week ago

Emailing a receipt to your guest

You can send a .PDF attachment of the receipt to your guest with an email tag
Nick Barraclough avatar
Written by Nick Barraclough
Updated over a week ago

What to do if the Email button is not clickable

How to make the Email guest or Email agent button clickable
Amanda Teo avatar
Written by Amanda Teo
Updated over a week ago