You can personalise the email templates for guest and agent emails with your own wordings and policies. To do this, head to Setting > Emails

Adding a new template
Click on Add template to start adding a new personalised template. You'll need to specify if the template is used for Guests or Agents.

Duplicating an existing template

Use this option if you want to make a different version of your template. Click on the icon in the 'Duplicate' column for the template you want to duplicate. This will create a copy, which you can personalise. Make sure you save the template.

Editing a template
Click on the email template name that you want to personalise.

Email template editor

The editor allows you to style and your emails.
Use data tags to automatically fill information captured from the booking.

Inserting images/logos: The editor doesn't compress or resize the image. Make sure your images are optimised for email and try to keep the file size below 50kb. The bigger the file size, the longer the email will take to load.

Some templates to consider

  • Booking confirmation
  • Pre-stay information
  • Post stay - thank you and survey
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